Frequently Asked Questions
ORDERS & PAYMENTS
Q: How do I place an order?
A: Simply browse our store, add your favourite items to your cart and proceed to checkout. We accept all major credit and debit cards.
Q: Can I change or cancel my order?
A: If you need to change or cancel your order, please contact us at support@inharafinds.com within 12 hours of placing it. After that, your order may already be processed and we cannot guarantee changes.
Q: Will I receive an order confirmation?
A: Yes! As soon as your order is placed, you will receive a confirmation email with your order details.
Q: What currency are prices displayed in?
A: All prices are displayed in British Pounds (£).
SHIPPING & DELIVERY
Q: Where do you deliver?
A: We currently deliver within the United Kingdom only, including England, Scotland, Wales and Northern Ireland.
Q: How long will my order take to arrive?
A: Standard delivery takes 5-7 business days. Express delivery takes 1-2 business days. Orders placed before 5:00 PM GMT are processed the same day.
Q: Is shipping free?
A: Yes! We offer free shipping on all orders over £50. Orders under £50 have a flat shipping rate applied at checkout.
Q: How do I track my order?
A: Once your order is dispatched, you will receive a tracking number by email. Use this to track your delivery at any time.
RETURNS & REFUNDS
Q: What is your return policy?
A: We accept returns within 14 days of receiving your order. Items must be unused, in original packaging and accompanied by proof of purchase.
Q: How do I return an item?
A: Email us at support@inharafinds.com with your order number, reason for return and a photo if the item is damaged. We will respond within 24 hours with instructions.
Q: When will I receive my refund?
A: Once we receive and inspect your return, your refund will be processed within 5-7 business days to your original payment method.
Q: What if my item arrives damaged?
A: Please contact us within 48 hours of delivery with photos and we will send a replacement or issue a full refund immediately.
PRODUCTS
Q: Are your products good quality?
A: Absolutely! Every product in our store is hand-picked by our team for quality, functionality and value. We only sell products we truly believe in.
Q: Do your products come with a warranty?
A: Warranty terms vary by product. Please check the individual product page for warranty information or contact us for more details.
CONTACT US
Q: How can I get in touch?
A: You can reach us at inharafinds@gmail.com and we will get back to you within 24 hours, Monday to Friday.
